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  • Blood Glucose Monitoring Systems

  • Test Strips

  • Software Applications

  • Which test strips should I use with the FreeStyle Lite meter?

    The FreeStyle Lite meter is intended to be used with FreeStyle Lite blood glucose test strips only.

  • What is included in the FreeStyle Lite retail system kit?

    • 1 FreeStyle Lite meter
    • 1 Lancing device
    • 10 Lancets
    • 1 Carrying case
    • Owner’s guide
  • How do I set the time and date on the FreeStyle Lite meter?

    Watch the Quick Start video.

  • Can the FreeStyle Lite system be used to test on alternate sites?

    Yes, you can test on upper arms and palms. However, when testing for hypoglycemia or if you have hypoglycemia unawareness, we recommend testing on the finger only.

  • Where can I buy FreeStyle products?

    Find FreeStyle meters and test strips online or at a store near you. Search here.

  • Do I need to register the meter and how do I get warranty support?

    You no longer need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you’re experiencing problems with your meter, or if you want support in the future, please call Customer Service 24/7 at (888) 522-5226.

  • What is the glucose result range for the FreeStyle Lite system?

    The glucose range for the system is 20 - 500 mg/dL.

  • Can I upload results from the FreeStyle Lite system into a data management system?

    Yes, the meter is compatible with FreeStyle Auto-Assist Software, FreeStyle CoPilot Health Management System and LibreView.

  • How accurate are the FreeStyle Lite test strips?

    FreeStyle Lite test strips are accurate. The FreeStyle Lite test strips with GDH-FAD chemistry minimize interference from 22 common substances, such as acetaminophen, ascorbic acid (vitamin C), uric acid, maltose and galactose.2

  • How do the ZipWik tabs work on the FreeStyle Lite test strips?

    The tapered ZipWik tabs work by breaking the surface tension of the blood sample (meniscus), allowing easy blood application and fast uptake onto the test strip. The result is an easy‐to‐use test strip that is designed to improve the overall blood glucose testing experience.

  • Is coding required with the FreeStyle Lite meter?

    The FreeStyle Lite meter does not require coding. That’s one less step for you.

  • How can I save on my copay when purchasing FreeStyle Lite test strips?

    The FreeStyle Promise program provides ongoing monthly copay savings for copays as low as $15**. Sign up here.

  • Which test strips should I use with the FreeStyle Freedom Lite meter?

    The FreeStyle Freedom Lite meter is intended to be used with FreeStyle Lite blood glucose test strips only.

  • What is included in the FreeStyle Freedom Lite retail system kit?

    • 1 FreeStyle Freedom Lite meter
    • 1 Lancing device
    • 10 Lancets
    • 1 Carrying case
    • Owner’s guide
  • How do I set the time and date on the FreeStyle Freedom Lite meter?

    Watch the Quick Start video.

  • Can the FreeStyle Freedom Lite system be used to test on alternate sites?

    Yes, you can test on upper arms and palms. However, when testing for hypoglycemia or if you have hypoglycemia unawareness, we recommend testing on the finger only.

  • Where can I buy FreeStyle products?

    Find FreeStyle brand meters and test strips online or at a store near you. Search here.

  • Do I need to register the meter and how do I get warranty support?

    You no longer need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you’re experiencing problems with your meter, or if you want support in the future, please call Customer Service 24/7 at (888) 522-5226.

  • What is the glucose result range for the FreeStyle Freedom Lite system?

    The glucose range for the system is 20 - 500 mg/dL.

  • Can I upload results from the FreeStyle Freedom Lite system into a data management system?

    Yes, the meter is compatible with FreeStyle Auto-Assist Software, FreeStyle CoPilot Health Management System and LibreView.

  • How accurate are the FreeStyle Lite test strips?

    FreeStyle Lite test strips are accurate. The FreeStyle Lite test strips with GDH-FAD chemistry minimize interference from 22 common substances, such as acetaminophen, ascorbic acid (vitamin C), uric acid, maltose and galactose.2

  • How do the ZipWik tabs work on the FreeStyle Lite test strips?

    The tapered ZipWik tabs work by breaking the surface tension of the blood sample (meniscus), allowing easy blood application and fast uptake onto the test strip. The result is an easy‐to‐use test strip that is designed to improve the overall blood glucose testing experience.

  • Is coding required with the FreeStyle Freedom Lite meter?

    The FreeStyle Freedom Lite meter does not require coding. That’s one fewer step for you.

  • How can I save on my copay when purchasing FreeStyle Lite test strips?

    The FreeStyle Promise program provides ongoing monthly copay savings for copays as low as $15**. Sign up here.

  • Which test strips should I use with the FreeStyle InsuLinx meter?

    The FreeStyle InsuLinx meter is intended to be used with FreeStyle InsuLinx blood glucose test strips only.

  • What is included in the FreeStyle InsuLinx retail system kit?

    • 1 FreeStyle InsuLinx meter
    • 1 Lancing device
    • 1 Micro USB Cable
    • 10 Lancets
    • 1 Carrying case
    • Owner’s Booklet
  • How do I set the time and date on the FreeStyle InsuLinx meter?

    Watch the Quick Start video.

  • Can the FreeStyle InsuLinx system be used to test on alternate sites?

    The FreeStyle InsuLinx system is intended for fingertip testing only and is not intended to be used on alternate sites.

  • Where can I buy FreeStyle products?

    Find FreeStyle brand meters and test strips online or at a store near you. Search here.

  • Do I need to register the meter and how do I get warranty support?

    You no longer need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you’re experiencing problems with your meter, or if you want support in the future, please call Customer Service 24/7 at (888) 522-5226.

  • What is the glucose result range for the FreeStyle InsuLinx system?

    The glucose range for the system is 20 - 500 mg/dL.

  • Can I upload results from the FreeStyle InsuLinx system into a data management system?

    Yes, the meter is compatible with FreeStyle Auto-Assist software and LibreView.

  • How do the ZipWik tabs work on the FreeStyle InsuLinx test strips?

    The tapered ZipWik tabs work by breaking the surface tension of the blood sample (meniscus), allowing easy blood application and fast uptake onto the test strip. The result is an easy‐to‐use test strip that is designed to improve the overall blood glucose testing experience.

  • Is coding required with FreeStyle InsuLinx test strips?

    FreeStyle InsuLinx test strips do not require coding. That’s one fewer step for you.

  • How can I save on my copay when purchasing FreeStyle InsuLinx test strips?

    The FreeStyle Promise program provides ongoing monthly copay savings for copays as low as $15**. Sign up here.

  • Which test strips should I use with the FreeStyle Precision Neo meter?

    The FreeStyle Precision Neo meter is intended to be used with FreeStyle Precision Neo test strips only.

  • What is included in the FreeStyle Precision Neo retail system kit?

    • 1 FreeStyle Precision Neo meter
    • 1 Lancing device
    • 10 Lancets
    • 1 Carrying case
    • Owner’s Booklet
  • Do I need a prescription to purchase FreeStyle Precision Neo test strips?

    FreeStyle Precision Neo test strips are available over the counter—no prescription required.

  • Where can I buy the FreeStyle Precision Neo blood glucose meter and test strips?

    FreeStyle Precision Neo meter and test strips are available over the counter in the diabetes supplies section where blood sugar monitoring products are sold at major retailers nationwide. You can also enjoy the convenience of buying online. See how to buy online or find a store near you.

  • How do I set the time and date on the FreeStyle Neo meter?

    Watch the Quick Start video.

  • How do the FreeStyle Precision Neo system trend indicators work?

    If a blood glucose result is lower than 70 mg/dl, a red down arrow appears. You will see a blinking red down arrow after 2 low readings in the same 3-hour period over 5 days. Conversely, if a blood glucose result is higher than 240 mg/dl, a yellow up arrow appears. You will see a blinking yellow up arrow after 3 high readings in the same 3-hour period over 5 days. There is no need to enable trend indicators as they are automatically switched on.

  • Can the FreeStyle Precision Neo system be used to test on alternate sites?

    The FreeStyle Precision Neo system is intended for fingertip testing only and is not intended to be used on alternate sites.

  • Do I need to register the meter and how do I get warranty support?

    You don’t need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you’re experiencing problems with your meter, or if you want support in the future, please call Customer Service 24/7 at (888) 522-5226.

  • Can I use my flexible spending account to purchase my test strips over the counter?

    Yes! Many flexible spending accounts (FSAs) allow purchase of glucose test strips and do not require a prescription. Check the details of your FSA for information.

  • What is the glucose result range for the FreeStyle Precision Neo system?

    The glucose range for the system is 20 - 500 mg/dL.

  • Can I upload results from the FreeStyle Precision Neo system into a data management system?

    Yes, the meter is compatible with LibreView — a free, web-based system which allows you to easily upload data from your meter to view, print and email easy-to-read reports. To download readings from your meter to LibreView, you will need to use a universal micro USB cable. You can purchase a micro USB cable at the Abbott store.

  • How accurate are the FreeStyle Lite test strips?

    FreeStyle Lite test strips are accurate. The FreeStyle Lite test strips with GDH-FAD chemistry minimize interference from 22 common substances, such as acetaminophen, ascorbic acid (vitamin C), uric acid, maltose and galactose.2

  • How do the ZipWik tabs work on the FreeStyle Lite test strips?

    The tapered ZipWik tabs work by breaking the surface tension of the blood sample (meniscus), allowing easy blood application and fast uptake onto the test strip. The result is an easy‐to‐use test strip that is designed to improve the overall blood glucose testing experience.

  • Is coding required with the FreeStyle Lite meter?

    The FreeStyle Lite meter does not require coding. That’s one less step for you.

  • How can I save on my copay when purchasing FreeStyle Lite test strips?

    The FreeStyle Promise program provides ongoing monthly copay savings for copays as low as $15**. Sign up here.

  • How can I save on my copay when purchasing FreeStyle Lite / InsuLinx test strips?

    Our promise to you is easy access to accurate, affordable testing – because your wellbeing matters, not your coverage. Learn more about how you can may be able to receive automatic savings on test strips and pay as little as $15 per prescription**

  • I receive test strips via mail order or purchased them at a retail pharmacy that was unable to provide instant co-pay savings. How can I get a co-pay savings rebate?

    Fill out our rebate form(PDF 139KB) and mail it with your original pharmacy or mail order receipt to the address provided.

  • How do the ZipWik tabs work on the FreeStyle InsuLinx test strips?

    The tapered ZipWik tabs work by breaking the surface tension of the blood sample (meniscus), allowing easy blood application and fast uptake onto the test strip. The result is an easy‐to‐use test strip that is designed to improve the overall blood glucose testing experience.

  • Is coding required with the FreeStyle InsuLinx meter?

    The FreeStyle InsuLinx meter does not require coding. That’s one fewer step for you.

  • How can I save on my copay when purchasing FreeStyle InsuLinx test strips?

    The FreeStyle Promise program provides ongoing monthly copay savings for copays as low as $15**. Sign up here.

  • How can I save on my copay when purchasing FreeStyle Lite / InsuLinx test strips?

    Our promise to you is easy access to accurate, affordable testing – because your wellbeing matters, not your coverage. Learn more about how you can may be able to receive automatic savings on test strips and pay as little as $15 per prescription**

  • I receive test strips via mail order or purchased them at a retail pharmacy that was unable to provide instant co-pay savings. How can I get a co-pay savings rebate?

    Fill out our rebate form(PDF 139KB) and mail it with your original pharmacy or mail order receipt to the address provided.

  • Which test strips should I use with the FreeStyle Precision Neo meter?

    The FreeStyle Precision Neo meter is intended to be used with FreeStyle Precision Neo test strips only.

  • Do I need a prescription to purchase FreeStyle Precision Neo test strips?

    FreeStyle Precision Neo test strips are available over the counter—no prescription required.

  • Where can I buy the FreeStyle Precision Neo blood glucose meter and test strips?

    FreeStyle Precision Neo meter and test strips are available over the counter in the diabetes supplies section where blood sugar monitoring products are sold at major retailers nationwide. You can also enjoy the convenience of buying online. See how to buy online or find a store near you.

  • Can I use my flexible spending account to purchase my test strips over the counter?

    Yes! Many flexible spending accounts (FSAs) allow purchase of glucose test strips and do not require a prescription. Check the details of your FSA for information.

  • What is the FreeStyle Auto-Assist system?

    This software makes tracking your numbers easy. The FreeStyle Auto-Assist system provides graphs and helpful tools to evaluate and analyze glucose readings, carbohydrate intake and other diabetes-related lifestyle factors. These results can help identify trends that can be used in support of an effective diabetes health management program.

  • What meters are compatible with the FreeStyle Auto-Assist system version 4.2.1?

  • What reports are available with the FreeStyle Auto-Assist system?

    • The Snapshot Report
    • The Modal Day Report
    • The Log Book Report
    • The Daily Statistics Report
    • The Meal Event Averages Report (This report is available only for the FreeStyle InsuLinx meter.)
    • The Meter Settings Report (This report is available only for the FreeStyle InsuLinx meter.)
  • How can data be entered into the FreeStyle Auto-Assist system?

    Data can be uploaded directly from one of the supported blood glucose monitoring systems.

  • How can I view the data once it is stored in the FreeStyle Auto-Assist system?

    Statistical and other calculations are automatically performed on the data, and the results are put into tables and graphs. A report is one or a set of these tables and graphs designed to present information helpful for health management.

  • Am I able to share my data?

    Yes. The FreeStyle Auto-Assist system allows you to share your data in a variety of different ways, including printing, faxing and emailing.

  • Can I use the FreeStyle Auto-Assist system to do a quick upload and then print the results?

    Yes. The FreeStyle Auto-Assist System does allow the option to print your favorite reports immediately after you upload your device. For a more detailed explanation, refer to the FreeStyle Auto-Assist Owner’s guide.

  • What is the FreeStyle CoPilot Health Management System?

    The FreeStyle CoPilot Health Management System provides graphs and helpful tools to evaluate and analyze glucose readings, carbohydrate intake, and other diabetes-related lifestyle factors. These results can help identify trends that can be used in support of an effective diabetes health management program.

  • What meters are compatible with the FreeStyle CoPilot Health Management System version 4.2.1?

    • FreeStyle Lite Blood Glucose Monitoring System
    • FreeStyle Freedom Lite Blood Glucose Monitoring System
    • FreeStyle Flash Blood Glucose Monitoring System
    • FreeStyle Freedom Blood Glucose Monitoring System
    • FreeStyle Blood Glucose Monitoring System
    • Precision Xtra Blood Glucose & Ketone Monitoring System
    • Optium and OptiumEZ Blood Glucose Monitoring System
  • What reports are available with the FreeStyle CoPilot Health Management System?

    • Two-Week Glucose Summary Report
    • Diary List
    • Log Book
    • Glucose Modal Day
    • Lab & Exam Record
    • Glucose Line
    • Statistics
    • Two-Week Glucose Summary Report with Log Book
    • Glucose Average
    • Daily Combination View
    • Glucose Histogram
    • Weekly Pump View
    • Glucose Pie Chart
    • Healthcare Professional (HCP) Group Analysis*

    *Available only to HCP users

  • How can data be entered into the FreeStyle CoPilot Health Management System?

    Data can be uploaded directly from one of the supported blood glucose monitoring systems.

  • How can I view the data once it is stored in the FreeStyle CoPilot Health Management System?

    Statistical and other calculations are automatically performed on the data, and the results are put into tables and graphs. A report is one or a set of these tables and graphs designed to present information helpful for health management.

  • Am I able to share my data?

    Yes. The FreeStyle CoPilot Health Management System allows you to share your data in a variety of different ways, including printing, faxing, emailing, and also synchronizing your data with a host server maintained by Abbott Diabetes Care.

  • Can I use the FreeStyle CoPilot Health Management System on a network?

    Yes. By installing a separate server setup program (FreeStyle CoPilot LAN Database Installer)(EXE 6.6MB), you will be allowed to set up a FreeStyle CoPilot Health Management System database on a central computer (server) that will provide data access for one or more FreeStyle CoPilot Health Management System installations (clients) residing on other machines in a common network.

  • Can I use the FreeStyle CoPilot Health Management System to do a quick upload and then print the results?

    Yes. The FreeStyle CoPilot Health Management System does allow the option to print your favorite reports immediately after you upload your device. For a more detailed explanation, refer to the FreeStyle CoPilot Owner’s guide.

Still have questions?

Please contact our Customer Care Department or Email Us

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You no longer need to register your meter for warranty coverage. You’re automatically eligible for the limited warranty. Just retain your proof of purchase. If you’re experiencing problems with your meter, or if you want support in the future, please call Customer Service 24/7 at (888) 522-5226.

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